Please inspect all the goods you ordered as soon as you´ve opened the package. Do not: damage the original packaging, cut or remove the tags, try on the panties, stockings and other accessories included in your set of purchase until you are certain that the item you received is as expected.
We thoroughly check all products for damage before dispatch, but in the rare case that we overlook and sent you a damaged or incorrect item, contact us within 48 hours after receiving your package. We will shoulder all the return and replacement expenses and correct the error the soonest. If there is no attempt to contact us via mobile or email within 3 days, all items are deemed correct and received without any problems.
ITEMS & RETURN REASONS ELIGIBLE FOR REPLACEMENT OR STORE CREDIT:
- buyer receives damaged or defective item
- buyer receives wrong item
- buyer receives item that doesnt fit
- buyer ordered wrong size or item
Items that are not returned in original condition, with obvious signs of usage are subject to NO REFUND, NO EXCHANGE, NO STORE CREDIT and will be returned back to the customer at the customer's expense.
THE FOLLOWING ITEMS ARE NOT ELIGIBLE FOR RETURN OR EXCHANGE:
- Panties, Thongs, G strings and Panty girdles
- All kinds of Stockings & hosiery: thigh high, pantyhose, body stockings and tights.
- Nipple Pasties, nipple covers, Adhesive Bras
- Seasonal Products such as Halloween Costumes & Christmas Lingerie
- Cosmetics and make up, body creams, lotions, perfumes, lubricants, and sex toys
- Ball gags and Bondage accessories for the mouth and genitals
- Items without tags, cut tags, reattached tags and not in original packaging
- Worn items declared as unused but returned soiled, stained and with signs of wear.
- items that have been laundered / washed.
- Items with lotion, glitter, reeking with smell of perfume, body odor, cigarette smoke & pet hair.
- All items purchased on Sale, Final Sale or in reduced price. All items sold on Clearance are FINAL SALE.
RESTOCKING FEES FOR BUYER´S CHANGE OF MIND:
What is a restocking fee? A percentage of the item price will be charged for returning items received correctly as ordered, but will be returned by the buyer due to change of mind. This fee will be deducted on the item price before a cash refund is made.
- buyer changes their mind about a purchase and returns the item in pristine condition with tags attached & within the 7 days return window - 30% restocking fee, 70% Refund or store credit.
*** No Restocking fees for items that are returned for replacement.
RETURNS & EXCHANGE PROCESSING TIME - Replacement, are processed within 48 hours from receiving the returned items at the Lucky Doll Headquarters
RETURN REFUSAL - Lucky Doll has the right to refuse all returned items which did not meet the conditions listed in our Return Policy. Return Request should be made via your online account for faster processing. Items should be returned within 7 days of receiving the package. Please submit a return request and do not send back items without notifying us or you will risk losing your package.
Item in Original Condition - as defined: items that are unworn, complete with tags and accessories such as the gstring thongs etc. Packaged in original packaging with hang tags, label, insert cards,sticker labels, plastic or carton, zip locks or boxes.
Reimbursement on Returned Items - Damaged items returned are eligible for Exchange and store credit. At the event that a replacement is not available and the client does not wish to get any replacement, a refund will be issued to the client in cash through Banco De Oro, BPI, Metrobank only if order is paid through over the counter bank deposit. If paid via credit card/Paypal, payment will be refunded through Paypal/ back to the issuing credit cards. Store Credit may also be issued depending on the client's choice.
Store Credits - are amount added to a client's Lucky Doll account with monetary value that a customer can use to shop for products in the webstore. Store credits doesn't expire.