Once order has been shipped, although possible, the rerouting process will take time and courier will charge another shipping fee to have your package delivered to a different address.
How will the rerouting process work?
- Customer contacts Lucky Doll to request for redelivery
- Lucky Doll coordinates with courier to confirm if rerouting is possible to customer´s requested ¨to and from¨ location
- Courier confirms and provides additional charge price
- Customer pays Rerouting fee to Lucky Doll
- Lucky Doll requests a redelivery to courier
- Courier will process request within 1-3 days
- Courier Charges Lucky Doll rerouting fee paid by customer
- Courier delivers package to the new address another 1-2 days depending on location.
At the event that rerouting is not possible, your shipment will be returned to sender, back to our HQ. We can then arrange a shipping to the new address. Another shipping charge will be added to your order.