Lucky Doll Help Center

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My order´s delivery is delayed due to bad weather, can I get a refund?


We are not a fan of late deliveries just as much as you do! If our store ships your order late (Shipping definition: the date the package was picked up from our office) and  you paid for Same day delivery and it arrived the next day, we are more than willing to refund you the cost of shipping and your whole order if we are at fault.

However if the delivery is delayed as a result of bad weather, which is unfortunately out of our control, we will not be able to extend a refund for your order and shipping cost.

Please see our transit time table to view the shipping time estimates, so you can plan your order accordingly.


COURIER   Metro Manila  Luzon/Visayas/Mindanao
STANDARD SHIPPING   1-3 business days  3-5 business days Small    P70.00 P150.00 Large   P80.00 P190.00
EXPEDITED SHIPPING   next day delivery 1-3 business days
LBC Express Small   P155.00 P195.00
LBC Express Large   P230.00 P305.00

within the day

1pm-10pm latest P250.00

not available 
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