If the tracking information of your order says that it was delivered but you don´t have it, we recommend that you contact the courier directly before contacting us. (See couriers´contact info below.)
The reason why we ask this is so that you can provide the courier detailed information on your address since we cannot contact and report a missing item on our customer´s behalf. Couriers only deal with the complainant whose name is on the receiving field of the waybill.
Contacting the courier before contacting us saves a great deal of time for you and us. If the courier admits that the package was lost or incorrectly delivered, then we are more than happy to send out a replacement package or issue a refund for the order.
Courier´s contact information:
Same day deliveries : automated sms with rider details will be sent in the recipient´s mobile number
- Landline 3532120
- Mobile+639172088000(Globe) , +639228927086(Sun)
- EMail: email@example.com