Lucky Doll Help Center

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I received a damaged item! What should I do?!


Step 1: Don’t panic! If a product appears to be damaged, please reach out to us immediately at with a photo that shows the damage and we will be happy to assess the claim.  If the item is deemed damaged, a replacement will be sent out to you immediately and a return process will be started without any extra expense to you.

If you are located within Metro Manila, let us know the best time to pick up the damaged item and we will arrange a return. If you are located outside Metro manila, kindly ship back the item through the most convenient and nearest  LBC or JRS location and we will reimburse you for the shipping charge paid for returning the product.

Just a reminder,  tags should not be removed and still attached when returning an item.

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